Question 1

Are there any fees to use Temps On Tap?

Accepted Answer

The Temps On Tap App is free to download for all dental offices. Placement fees will only be charged after a shift has been completed, which can either be paid directly in the app or by monthly billing sent to your email and paid securely via Stripe with a credit card or debit card.

Question 2

How are dental professionals who use Temps On Tap screened?

Accepted Answer

As each dental professional creates an account, they will be asked to complete a work history screening form in the app. Temps On Tap admin will assess their screening form and check with the provincial College, if applicable, to confirm active licensing. Government issued photo ID or their current College registration card (for applicable workers) is also required to confirm their identity.

Question 3

How is the hourly rate decided?

Accepted Answer

There is a description box available for dental offices to add their expected hourly rate range before posting a shift on the calendar and job map. Once a worker has been selected, the hourly rate can be discussed directly with the worker in the chat on the app before the shift.

Question 4

How do I pay the worker?

Accepted Answer

Dental professionals and offices are able to discuss payment options and preferences directly via the chat in the app. Timesheets can be completed in the app by the worker and confirmed by the office to ensure the correct hours worked are easily accessible for both users.

Question 5

What if I need to cancel a confirmed shift?

Accepted Answer

If the cancellation is less than 48 hours' notice, a short notice cancellation fee will be applied. If the cancellation is less than 24 hour's notice, a short notice cancellation fee and lost wages fee will be applied, which will go towards the worker. If a minimum of 3 hours of work is available but the worker cancels, no cancellation fee will be charged to the office.

Question 6

What if a worker cancels a confirmed shift?

Accepted Answer

You will automatically be notified, and the job will be reposted to the calendar and job map. Push notifications will also be sent to other available workers in your area. We want to ensure dental professionals who use Temps On Tap are dedicated and reliable. If it is a recurring issue, they will be suspended or removed from the app.

Question 7

What if a worker does not show up for a shift?

Accepted Answer

In the rare occurrence that this happens, please notify us by email info@tempsontap.com so appropriate measures can be taken. You may repost the shift on the app to notify other workers so it is possible to get some coverage. No placement fee will be charged.

Question 8

Will ratings show up on my profile?

Accepted Answer

Ratings will show up on all profile types after 3-4 completed shifts and can be anonymous. Temps On Tap strives to ensure there are professional, reliable dental offices using the app. Any users with a rating lower than 3 stars will be removed from the platform.

Question 9

Can a worker be hired for a permanent position?

Accepted Answer

If you have found your ideal candidate, you can absolutely hire them! We offer competitive permanent placement fees for dental offices. Send an email to info@tempsontap.com with the office name, the worker's name, whether it is part-time or full-time, and start date.